HOW MUCH DOES SHIPPING COST?
Shipping costs are calculated automatically at the checkout page depending on the destination of the package.
*Please be aware that depending on the country of destination import duties, taxes or brokerage fees may be charged for the package. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country.
HOW LONG DOES DELIVERY TAKE?
Orders are dispatched from our workshop based in Mexico City. Depending on your shipping address and shipping method, your order may take between 2 to 14 business days to arrive. In addition, please note that order processing is from 5 to 7 business days.
During holiday and sale season, delivery times may be longer than estimated below. Our busiest seasons being: Black Friday, Cyber Monday, 24-5 December, 31 December – 1 January, February 14th, Mother’s Day, among others.
Please be aware that depending on the country of destination and its Customs Department, some shipping delays may be inevitable on which we have no control over.
* Free shipping on orders above $250 USD available for the USA & Europe
WILL I GET A TRACKING NUMBER?
Yes, an email will be sent once your order has been dispatched. If you do not receive one, please check you Spam Inbox or email us at firstname.lastname@example.org
All orders require a signature on delivery, make sure your supplied address is attended during business hours.
We cannot send to PO BOXES, please ensure a street address is supplied.
WHICH COURIER DO YOU USE?
FedEx and DHL.
DO I HAVE TO PAY ANY ADDITIONAL DUTIES AND TAXES?
In the case of generated, you will be liable for all import duties, customs and taxes levied by the country your order is being shipped to. These will be due at the point of or after delivery. We are not liable for these charges, and they, unfortunately, can not be reimbursed or refunded by LaMatilde.
If you are unsure of the charges and whether you will be affected, please contact your local customs office to find out more information.
Packages delivered inside Mexico, no duties will be generated.
HOW DO RETURNS WORK?
All shipping cost of the products, whether they are for return or exchange, shall be covered by the client. We do request that you contact us at email@example.com regarding such returns. Returns may be sent to the address below:
LaMatilde SA de CV, Séneca #413, 11550, Polanco, Miguel Hidalgo, Distrito Federal, México
PLEASE READ: Items returned without a Return Authorization cannot be accepted at our facility.
WHAT IF THE PACKAGE IS REJECTED BY THE CLIENT AT THE MOMENT OF DELIVERY?
LaMatilde will decide if the package is to return or abandon by the carrier. In case the client request for the package to be re-send to the address provided or any other after the package has been returned to origin address, an extra charge will be generated to the customer to cover the cost of the return shipping, taxes, 2nd shipping, and any extra charge made.
For any further information please contact firstname.lastname@example.org